Refund & Cancellation Policy – iConnect Digital Marketing Training Hub & Agency

Last Updated: 12 July 2026
Effective Date: 01 February 2025

At iConnect Digital Marketing Training Hub & Agency (“iConnectDM”, “we”, “us”, or “our”), we are committed to providing a high-quality learning experience to our students.  To provide learners with confidence while enrolling in our digital marketing programs, we have introduced the Student Confidence Refund Policy. This policy provides students with a defined opportunity to evaluate whether the course is suitable for their learning requirements.

This Refund & Cancellation Policy applies to Digital Marketing Training Programs conducted through Online, Offline, and Weekend batches offered by iConnectDM.  By enrolling in our courses, students acknowledge and agree to the terms mentioned below.

Refund & Cancellation Policy Conditions:

Digital Marketing Courses: Student Confidence Refund Policy

At iConnectDM, We are committed to delivering a High-Quality learning experience and believe that every student should enroll with confidence. As a student-first initiative, we have introduced a flexible refund policy. One of the few digital marketing institutes offering a Student Confidence Refund Policy.

If you feel the course isn’t the right fit, our Student Confidence Refund Policy gives you a fair opportunity to reconsider. You are not unable to understand the concepts as expected. You may request a refund in accordance with the following terms whether the training is conducted Online, Offline, or on Weekends:

1. Full Payment Enrollments For the Course:

Refund requests made within 15 days from the First Live Class are eligible for a 70% Refund of the course fee.

Refund requests made between Day 16 and Day 30 from the First Live Class are eligible for a “50% Refund” of the course fee.

No refunds will be applicable after Day 30 from the First Live Class.

2. EMI Enrollments For the Course:

Refund requests made within 5 days from the First Live Class are eligible for a 50% Refund of the amount paid.

No refunds will be applicable after 5 days from the First Live Class.

2. Exceptional Circumstances:

In cases of medical emergencies, personal emergencies, or other unforeseen circumstances, refunds will not be applicable. However, they may request a one-time batch transfer to any available batch commencing within 3 months from the date of their original batch, subject to management approval, submission of valid supporting documents, and seat availability.

4. Refund Request Process:

All refund requests must be submitted in writing through our official email with attached payment proof and enrollment details.  Email: info@iconnectdm.com

5. Attendance & Refund Eligibility:

All students are required to mark their attendance through the iConnectDM Student Portal for each Live Class attended. For the purpose of determining refund eligibility, the official First Live Class Date of the enrolled batch, as recorded by iConnectDM, shall be considered final and binding. The applicable refund period (5 days, 15 days, or 30 days, as applicable) will be calculated from this date, irrespective of the student’s attendance status.

6. Refund Processing:

Approved refunds will be processed within 10–15 working days and credited to the original payment method. Processing timelines may vary depending on the respective payment provider or banking institution.

This Student Confidence Refund Policy has been introduced to provide learners with peace of mind and the confidence to begin their digital marketing journey with iConnectDM, knowing that they have a fair opportunity to determine whether the course is the right fit for them.

Digital Marketing Services:

Payments made for Digital Marketing Services are Non-Refundable once the project has started. However, reasonable work revisions or modifications may be provided as mutually agreed upon.

2. Training Cancellation or Rescheduling by iConnectDM

iConnectDM reserves the right to cancel, postpone, reschedule, or relocate any training session due to:

• Low enrollment
• Trainer unavailability
• Technical issues
• Natural disasters
• Government restrictions
• Political disturbances
• Any other circumstances beyond our reasonable control.

If a training session is cancelled by iConnectDM, participants may request a refund or batch transfer as applicable.

3. Refund Policy Misuse

iConnectDM reserves the right to reject refund requests involving:

• False information
• Fake supporting documents
• Misrepresentation of circumstances
• Abuse of refund provisions

4. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy, please contact us:

iConnect Digital Marketing Training Hub & Agency (iConnectDM)

Email: info@iconnectdm.com
Phone: +91-8882108186
Website: https://iconnectdm.com

By using our Website and services, you consent to the collection and use of information in accordance with this Privacy Policy.